At Enexa IT Solutions Private Limited, customer satisfaction is our priority. This Refund Policy explains our approach to refunds and cancellations.
1. Eligibility for Refunds
- 1.1 Service Subscriptions
- Service subscriptions or software purchases may be eligible for refunds if cancellation is requested within the specified refund period outlined in your service agreement.
- 1.2 Custom Development Projects
- Custom development projects or enterprise agreements are subject to their respective contracts and refund terms.
2. Refund Process
- Contact our support team at [email protected] with your order details and reason for refund.
- Our team will review your request and verify eligibility within 2-3 business days.
- If approved, the refund amount will be credited to the original payment method within 7-10 business days.
3. Non-Refundable Services
Certain services are non-refundable once work has commenced:
- Consulting and professional services
- Custom development hours already utilized
- Third-party licenses or services purchased on your behalf
- Domain registration and hosting fees
4. Cancellation
Users may cancel subscriptions or recurring services at any time. Cancellations take effect at the end of the current billing cycle. No partial refunds are provided for unused portions of the billing period.
5. Processing Timeline
- Refund Request Review: 2-3 business days
- Refund Processing: 7-10 business days after approval
- Credit Card Refunds: Additional 5-7 days depending on your bank
6. Contact Us
For questions about our refund policy or to request a refund, please reach out to [email protected] or call us at +91 95698 59965.